Contact
One email address handles everything. There is no telephone line, contact form, chat service or postal address.
When messages are read
Messages are read on weekdays. Most receive an answer within two business days. Messages sent at a weekend or on a Brazilian public holiday are picked up on the next working day.
What to include
- The email address used at the time of purchase, if the message concerns a purchase.
- The approximate date of the purchase.
- For a correction, the page address and the passage in question.
Payment card numbers, bank details, identity documents and passwords should never be sent by email.
Common requests
- Access to purchased material
Access details are sent to the email address given at purchase. If they have not arrived, a message quoting that address will reach a reply.
- Refunds
Requests are made by email within the 30-day period described on the refund page.
- Data requests
Requests for access, correction, portability or deletion of personal data are handled by email as set out on the privacy page.
What is not handled here
- Individual advice of any kind, including financial, legal, employment and medical.
- Consultations, coaching sessions and assessments, whether paid or unpaid.
- Emergencies. Local emergency services should be contacted directly.
- Requests to publish promotional or sponsored material.